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Questions and answers

Product information

  • Where are Delvaux's products manufactured?

    Our products are handmade in our workshops in Belgium and France.

    Our craftsmen are exceptionally trained to respond to the call for new technologies and reach an unparalleled level of expertise.

  • I no longer have the certificate of authenticity provided with my product. Do you offer a replacement?

    A unique certificate is provided with each product. This certificate contains information about your item as well as the date and store of purchase. We invite you to keep it as we do not offer duplicates if you are no longer in possession of one.

  • How does "Register Your Interest" work?

    The most sought-after Delvaux bags and accessories may require a short wait. If you would like to purchase one of these models, please click on the "Register your interest" button. We will then contact you if one of our boutiques can offer you the product you are looking for.

  • Do you sell gift Cards on Delvaux.com?

    What could be more sophisticated than gifting a Delvaux to your loved ones? Our gift cards are not available on Delvaux.com, but we encourage you to visit the Delvaux boutique of your choice to purchase one.

Care & Repair

  • How should I maintain my product?

    Your item has been delivered with specific maintenance instructions. Please follow the necessary recommendations mentioned.

  • I have a Delvaux product that needs to be repaired or restored. What is the procedure?

    Our workshop has an after-sales service where our specialized craftsmen repair and restore our products.

    We kindly invite you to contact one of the Delvaux boutiques located in your country or drop off your item there.

    Please contact our Customer Service for more information.

Delvaux Services

  • What is the cost of Delvaux's Repair Service?

    Our workshops put all their expertise at your disposal to maintain or repair your Delvaux. Each case is unique and demands the expertise of our artisans. We invite you to bring your companion to one of our boutiques, where you will be given a personalised quote.

  • Can I personalise/hotstamp my Delvaux items?

    Our hot stamping service allows you to customise your Delvaux bags and accessories with your initials, a special date or a short message. This personalisation technique is offered exclusively in certain Delvaux boutiques: find the one nearest to you and pay us a visit.

  • How can I book an appointment?

    If you would like to enjoy a special opportunity to discover our collections with a Delvaux adviser, you can book a private appointment by clicking here. Pick the boutique of your choice and the date and time that suit you. This appointment can take place in boutique or remotely, depending on your preference.

  • Where is my nearest Delvaux boutique?

    Visit our boutiques page to find your nearest store and explore the services on offer. If you wish, you can also make an appointment to discover our collections with one of our advisers.